You can place an order through our online store; for complete peace of mind Sage Pay secures payments, and we never share your details with anyone. You can make an order at any time via our website, you don’t need to open an account to place an order, you can simply check out as a guest.

If you would prefer to place an order by telephone, you can call us on 020 8655 6243, our phone lines are open Monday to Friday, 9:00am - 5:00pm.

If you are visiting our showroom in Coulsdon we are also able to take an order from you in person.

For more information on how to place an order, please visit our Orders & Payments page.

Was this answer helpful to you?

Frequently Asked Questions
What type of wood is teak? Click here to read more on this subject >>

What type of wood is teak?

Teak, also known as Tectona grandis, is a dense and close-grained hardwood high in natural oils and rubber that give it strength and durability. This makes our teak garden furniture virtually impervious to the effects of rain, salt, sun or snow and very resistant to rotting.

Our teak is sustainably and responsibly sourced from the plantations of Perum Perhutani on the island of Java. The plantation is government-owned and strictly regulated; it operates a comprehensive, sustainable replanting program. The legality of our teak outdoor furniture is assured through Indonesia’s national timber legality assurance system (SVLK) and FLEGT licensing scheme. FLEGT-licensed timber is considered to fully comply with the EU Timber Regulation (EUTR). EUTR 995/2010 prohibits illegally harvested timber and timber-based products from being placed onto European markets.

What if I need a Lutyens-style bench by Jati in a different size? Click here to read more on this subject >>

What if I need a Lutyens-style bench by Jati in a different size?

All of our designs can be adapted or adjusted to suit your needs and we can even assist in the design and production of something completely new to meet your specific requirements.

We can also manufacturer bespoke, made-to-measure cushions on request. Just visit the bespoke pages of this website or call us on 020 8655 6243 to discuss your requirements.

Please allow 8-10 weeks for bespoke orders to be completed. If you have an urgent requirement we will try to accommodate this where possible.

We are able to accommodate orders for hotels and restaurants if you have a specific design in mind. Please fill in the form on our Bespoke & Trade Enquiries page to find out more.

Is your furniture delivered fully assembled? Click here to read more on this subject >>

Is your furniture delivered fully assembled?

The majority of our teak outdoor furniture is delivered fully assembled, ready for your immediate enjoyment and to alleviate the stress of self-assembly. For some items, some minor assembly may be required, such as attaching legs to tables.

We are also able to deliver our assembled furniture flat-packed should you require it.

Please contact us for further details if unsure about the assembly needs of any item.

Why has my teak cracked? Click here to read more on this subject >>

Why has my teak cracked?

Teak is a hygroscopic material, meaning that it absorbs moisture from the air, and so changes in humidity and temperature can cause it to gain small cracks and splits as the wood expands and shrinks.

These cracks and splits, also referred to as checks or end-grain checking, can appear and disappear naturally and are incredibly unlikely to affect the structural integrity of a substance as durable as teak.

How do I care for my teak outdoor furniture? Click here to read more on this subject >>

How do I care for my teak outdoor furniture?

To care for your teak outdoor furniture, it should be cleaned at least once a year to remove the build-up of dirt, grime, moss, bird droppings and so on. This can be done simply through a good scrub with soapy water, and we also sell a Teak Cleaner that can brighten your teak garden furniture to resemble its original finish.

Teak is very low maintenance as it is able to care for itself due to the natural oils present within. If you are looking to preserve the new-teak colour you can treat it with our Teak Protector, or if you prefer the weathered look this can be maintained with the use of our Teak Patinizer.

If your teak outdoor furniture is exposed to food and drink we also offer a Teak Sealer Shield to add a protective barrier to stop stains such as oil, coffee or wine from seeping into your teak.

For more information, please view our Caring for Teak page.

Can I personalise my teak Lutyens-style bench by Jati? Click here to read more on this subject >>

Can I personalise my teak Lutyens-style bench by Jati?

We offer engraved memorial plaques and hand-carved inscriptions to allow you to truly customise your decorative garden bench to commemorate a person or special event.

Ideal for adding personal messages and quotes, our engraved plaques are available in brass or stainless steel, with a number of sizes and fonts sure to suit your needs. Our hand-carved inscriptions can be added to the top or bottom rails of our benches, and we can even add an emblem or business logo.

We are also able to provide further services such as font colouring on your plaque or choice of wood finish, please get in touch for further details on how we can help you to create a unique and extra-special teak garden bench.

To see more about what we can do to personalise your furniture, please visit our Commemorative Benches page.

 Can I view your garden furniture before purchasing? Click here to read more on this subject >>

 Can I view your garden furniture before purchasing?

We have our own showroom where we keep a selection of our teak garden furniture on display. Please feel free to visit us during our opening hours, Monday to Friday, 9:00am - 5:00pm. No appointment is necessary, although it may be best to call ahead to ensure we have the items you are interested in on display.

If you’re unable to travel to us here in Coulsdon please let us know - it may be possible for us to locate our teak Lutyens-style benches and chairs by Jati in public places near to you to view.

Furthermore, if you order an item and decide you do not like it upon delivery, you are within your rights to refuse the item and our driver will take it away. You will be fully refunded within 14 calendar days.

What is meant by ‘Pre-Order’? Click here to read more on this subject >>

What is meant by ‘Pre-Order’?

Pre-ordering means ordering an item that is currently not in stock.

The advantage of pre-ordering, is that the item is ‘ring-fenced’ for delivery to yourself as soon as it comes in stock.

If a product is temporarily out-of-stock, it will be stated clearly, as the usual ‘Add to Basket’ button will be replaced by a ‘Pre-Order’ button.

Additionally, once the item has been selected, a date displayed indicates when the item is scheduled to arrive into our warehouse.

We deliver throughout the country, over a 2-week cycle, therefore, depending on your delivery postcode, you should receive your order between 1 to 14 days from the scheduled date.

How long will my teak garden furniture last? Click here to read more on this subject >>

How long will my teak garden furniture last?

Teak is a great choice for outdoor garden furniture as it is considered to be one of the strongest woods in the world, ideal for making garden furniture to last.

A dense grain and a high natural oil content make teak exceptionally strong and durable to give it an impressive lifespan so you can expect your teak furniture to last 50-70 years, perhaps even longer with the proper care and the right environment. Some of Britain’s oldest teak park benches have been around for a century! Teak garden furniture can withstand all weather extremes, even without the use of treatments and preservatives, and will weather beautifully over time.

What is full container load (FCL) shipping? Click here to read more on this subject >>

What is full container load (FCL) shipping?

Full container load (FCL) shipping is a type of ocean freight used for transporting large or bulk goods across the ocean. We are FCL specialists so you can purchase FCLs from us should you wish to order large quantities of items and therefore take advantage of our best-buy, bulk order pricing and short lead times.

If you would like to find out more about what sort of trade discounts we can offer for FCLs, please fill in the form on our Bespoke & Trade Enquiries page, or give us a call on 020 8655 6243 to discuss your requirements.

How do I place an order? Click here to read more on this subject >>

How do I place an order?

You can place an order through our online store; for complete peace of mind Sage Pay secures payments, and we never share your details with anyone. You can make an order at any time via our website, you don’t need to open an account to place an order, you can simply check out as a guest.

If you would prefer to place an order by telephone, you can call us on 020 8655 6243, our phone lines are open Monday to Friday, 9:00am - 5:00pm.

If you are visiting our showroom in Coulsdon we are also able to take an order from you in person.

For more information on how to place an order, please visit our Orders & Payments page.

Is your teak outdoor furniture guaranteed? Click here to read more on this subject >>

Is your teak outdoor furniture guaranteed?

Our products are guaranteed for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. The warranty does not cover small cracks or end grain checking in our teak garden furniture, which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in the material or workmanship, we will repair or replace the furniture free of charge, subject to our terms and conditions.

Under the warranty we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases we would repair any damage covered by the warranty.

Please be advised that our product guarantee does not cover items that have been shipped overseas.

In the event that you wish to make a claim under our guarantee, please email us images of any product damage together with your order details.

Please select the nature of your enquiry from the tabs above for a list of frequently asked questions on the subject. If you have any question not answered here please call 020 8655 6243.
What type of wood is teak? Click here to read more on this subject >>

What type of wood is teak?

Teak, also known as Tectona grandis, is a dense and close-grained hardwood high in natural oils and rubber that give it strength and durability. This makes our teak garden furniture virtually impervious to the effects of rain, salt, sun or snow and very resistant to rotting.

Our teak is sustainably and responsibly sourced from the plantations of Perum Perhutani on the island of Java. The plantation is government-owned and strictly regulated; it operates a comprehensive, sustainable replanting program. The legality of our teak outdoor furniture is assured through Indonesia’s national timber legality assurance system (SVLK) and FLEGT licensing scheme. FLEGT-licensed timber is considered to fully comply with the EU Timber Regulation (EUTR). EUTR 995/2010 prohibits illegally harvested timber and timber-based products from being placed onto European markets.

How do I care for my teak outdoor furniture? Click here to read more on this subject >>

How do I care for my teak outdoor furniture?

To care for your teak outdoor furniture, it should be cleaned at least once a year to remove the build-up of dirt, grime, moss, bird droppings and so on. This can be done simply through a good scrub with soapy water, and we also sell a Teak Cleaner that can brighten your teak garden furniture to resemble its original finish.

Teak is very low maintenance as it is able to care for itself due to the natural oils present within. If you are looking to preserve the new-teak colour you can treat it with our Teak Protector, or if you prefer the weathered look this can be maintained with the use of our Teak Patinizer.

If your teak outdoor furniture is exposed to food and drink we also offer a Teak Sealer Shield to add a protective barrier to stop stains such as oil, coffee or wine from seeping into your teak.

For more information, please view our Caring for Teak page.

How long will my teak garden furniture last? Click here to read more on this subject >>

How long will my teak garden furniture last?

Teak is a great choice for outdoor garden furniture as it is considered to be one of the strongest woods in the world, ideal for making garden furniture to last.

A dense grain and a high natural oil content make teak exceptionally strong and durable to give it an impressive lifespan so you can expect your teak furniture to last 50-70 years, perhaps even longer with the proper care and the right environment. Some of Britain’s oldest teak park benches have been around for a century! Teak garden furniture can withstand all weather extremes, even without the use of treatments and preservatives, and will weather beautifully over time.

Is your teak outdoor furniture guaranteed? Click here to read more on this subject >>

Is your teak outdoor furniture guaranteed?

Our products are guaranteed for a period of one year from the date of delivery. We warrant that our products are fit for their intended purpose and are free from manufacturer faults or defects. The warranty does not cover small cracks or end grain checking in our teak garden furniture, which are natural occurrences and do not affect the strength or integrity of your furniture. Should you find a defect in the material or workmanship, we will repair or replace the furniture free of charge, subject to our terms and conditions.

Under the warranty we are unable to exchange goods that have been treated, painted or modified in any way, or bespoke items. In these cases we would repair any damage covered by the warranty.

Please be advised that our product guarantee does not cover items that have been shipped overseas.

In the event that you wish to make a claim under our guarantee, please email us images of any product damage together with your order details.

Please select the nature of your enquiry from the tabs above for a list of frequently asked questions on the subject. If you have any question not answered here please call 020 8655 6243.
What if I need a Lutyens-style bench by Jati in a different size? Click here to read more on this subject >>

What if I need a Lutyens-style bench by Jati in a different size?

All of our designs can be adapted or adjusted to suit your needs and we can even assist in the design and production of something completely new to meet your specific requirements.

We can also manufacturer bespoke, made-to-measure cushions on request. Just visit the bespoke pages of this website or call us on 020 8655 6243 to discuss your requirements.

Please allow 8-10 weeks for bespoke orders to be completed. If you have an urgent requirement we will try to accommodate this where possible.

We are able to accommodate orders for hotels and restaurants if you have a specific design in mind. Please fill in the form on our Bespoke & Trade Enquiries page to find out more.

Can I personalise my teak Lutyens-style bench by Jati? Click here to read more on this subject >>

Can I personalise my teak Lutyens-style bench by Jati?

We offer engraved memorial plaques and hand-carved inscriptions to allow you to truly customise your decorative garden bench to commemorate a person or special event.

Ideal for adding personal messages and quotes, our engraved plaques are available in brass or stainless steel, with a number of sizes and fonts sure to suit your needs. Our hand-carved inscriptions can be added to the top or bottom rails of our benches, and we can even add an emblem or business logo.

We are also able to provide further services such as font colouring on your plaque or choice of wood finish, please get in touch for further details on how we can help you to create a unique and extra-special teak garden bench.

To see more about what we can do to personalise your furniture, please visit our Commemorative Benches page.

What is full container load (FCL) shipping? Click here to read more on this subject >>

What is full container load (FCL) shipping?

Full container load (FCL) shipping is a type of ocean freight used for transporting large or bulk goods across the ocean. We are FCL specialists so you can purchase FCLs from us should you wish to order large quantities of items and therefore take advantage of our best-buy, bulk order pricing and short lead times.

If you would like to find out more about what sort of trade discounts we can offer for FCLs, please fill in the form on our Bespoke & Trade Enquiries page, or give us a call on 020 8655 6243 to discuss your requirements.

Please select the nature of your enquiry from the tabs above for a list of frequently asked questions on the subject. If you have any question not answered here please call 020 8655 6243.
Is your furniture delivered fully assembled? Click here to read more on this subject >>

Is your furniture delivered fully assembled?

The majority of our teak outdoor furniture is delivered fully assembled, ready for your immediate enjoyment and to alleviate the stress of self-assembly. For some items, some minor assembly may be required, such as attaching legs to tables.

We are also able to deliver our assembled furniture flat-packed should you require it.

Please contact us for further details if unsure about the assembly needs of any item.

 Can I view your garden furniture before purchasing? Click here to read more on this subject >>

 Can I view your garden furniture before purchasing?

We have our own showroom where we keep a selection of our teak garden furniture on display. Please feel free to visit us during our opening hours, Monday to Friday, 9:00am - 5:00pm. No appointment is necessary, although it may be best to call ahead to ensure we have the items you are interested in on display.

If you’re unable to travel to us here in Coulsdon please let us know - it may be possible for us to locate our teak Lutyens-style benches and chairs by Jati in public places near to you to view.

Furthermore, if you order an item and decide you do not like it upon delivery, you are within your rights to refuse the item and our driver will take it away. You will be fully refunded within 14 calendar days.

How do I place an order? Click here to read more on this subject >>

How do I place an order?

You can place an order through our online store; for complete peace of mind Sage Pay secures payments, and we never share your details with anyone. You can make an order at any time via our website, you don’t need to open an account to place an order, you can simply check out as a guest.

If you would prefer to place an order by telephone, you can call us on 020 8655 6243, our phone lines are open Monday to Friday, 9:00am - 5:00pm.

If you are visiting our showroom in Coulsdon we are also able to take an order from you in person.

For more information on how to place an order, please visit our Orders & Payments page.

Please select the nature of your enquiry from the tabs above for a list of frequently asked questions on the subject. If you have any question not answered here please call 020 8655 6243.